At Fancy Kitchen Towels, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
- Items must be new, unused, and returned in their original packaging.
- Returns are accepted for both defective and non-defective products.
- Only items in new condition qualify for refunds or exchanges.
- Customers must contact us at info@fancykitchentowels.com before mailing any return to receive return instructions.
Exchanges
We gladly accept exchanges for eligible items. Products must be in new condition and requested within 30 days of delivery. Once we receive and inspect your item, we will process the exchange based on product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery with the following details:
- Your order number
- Clear photographs of the issue and packaging
- A brief description of the problem
Depending on the situation, we will arrange a replacement, exchange, or full refund.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method within 7 days.
- A confirmation email will be sent once the refund has been processed.
Late or Missing Refunds
If your refund has not arrived:
- Recheck your payment account.
- Contact your bank or card provider, as processing times may vary.
- If you still have concerns, email us at info@fancykitchentowels.com.
Non-Returnable Conditions
We do not accept returns under the following circumstances:
- Items not in new condition
- Returns requested after 30 days
- Items sent back without prior email authorization
Return Address
Fancy Kitchen Towels LLC
7755 E Neville Ave
Mesa, AZ 85209
United States
Method & Fees
- Return method: By mail
- Return label: Included in the package, free of charge
- Restocking fees: None
- Return shipping cost: Free
- Refund period: 7 days after approval
Cancellation Policy
You may cancel your order within 2 hours of purchase, provided it has not already been processed or shipped. Please contact us immediately for assistance.
Contact Us
Store Name: Fancy Kitchen Towels
Business Register Name: Fancy Kitchen Towels LLC
EIN: 39-5020428
Business Address: 7755 E Neville Ave, Mesa, AZ 85209, United States
Phone: +1 480-861-6725
Email: info@fancykitchentowels.com
Business Hours: 9:00 AM to 5:00 PM, Monday to Friday
Timezone: (GMT-07:00) Mountain Standard Time (Phoenix)